Frequently Asked Questions
Have a question? Find the answer in our Frequently Asked Questions area. We are here to help you find what you're looking for.
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Popular Questions
My package say delivered, but I didn't receive it?
Please contact our customer service team who will be more than happy to look into this issue for you.
How are shipping rates calculated?
All shipping rates are calculated at the same rate of £4.99 for any orders bellow £50. Shipping is free for orders over £50.
Order Issues
Can I change the shipping address for my order?
Please contact our customer service team who will be more than happy to assist you.
Can I change the billing address for my order?
Sorry once the order is placed this is not something we can do.
Can I change the email address to my order?
Please contact our customer service team who will be more than happy to help you.
Can I modify my order after I've placed it?
Once orders are placed they cannot be changed.
Can I cancel my order after I've placed it?
Please contact our customer service team who will be more than happy to help you.
I received broken item(s) in my order.
We aim to ensure your items arrive in perfect condition. Please contact our customer service team who can evaluate the issue and make it right.
I received the wrong item / I am missing an item.
Please contact our customer support team who will be more than happy to ensure your receive the correct items.
Delivery
My package says delivered, but I didn't receive it.
Please contact our customer support team who will happy to investigate this for you.
How are shipping rates calculated?
All shipping rates are calculated at the same rate of £4.99 for any orders bellow £50. Shipping is free for orders over £50.
When will my order ship?
All orders are shipped within 1 working day.
Can my package be redirected to a different address?
Yes you will get a delivery notification from either Fedex, Pallet Network or Royal Mail allowing you to reschedule delivery.
How do I track the delivery of my order?
All small goods will be shipped with a tracking number provided.
Returns & Refunds
Can I return items?
Yes you may return items. Full instructions on initiating a return can be found here.
Can I have my refund redirected to a different bank account?
All refunds are sent to the card used to make the initial purchase.
Can I return my gift for a different item?
Yes this is not a problem but return postage must be covered by the sender. To initiate a return, follow the instructions here.
Technical
How do I search for items on the website?
Please use the search box at the top of the page or click on the categories in the navigation bar.
When will my order confirmation email arrive?
This should arrive shortly after placing your order.
Can I unsubscribe from your emails/newsletter?
Yes you can. There is an unsubscribe link at the bottom of our emails that you can use to remove yourself from our mailing list.
I'm not receiving any emails from Trotters Traders?
Please check your junk folder or for more help please contact customer services.
I'm having trouble signing into my account.
Please check your junk folder for account emails sent to you. If you need more help please contact customer services.
Do you have a phone number I can contact?
We can be reached by phone at 01724963563.